FAQs

Where can I get a catalog?
Answer: Download any of our catalogs directly through the Catalogs page.

Where can I get a product manual?

Answer: Visit our Contact Us page to fill out a form to be submitted directly to our Customer Service team.

Who do I contact for technical support?

Answer: Visit our Contact Us page to fill out a form to be submitted directly to our Customer Service team.

Where can I see pricing for products and replacement parts?

Answer: Visit our Contact Us page to fill out a form to be submitted directly to our Customer Service team.

Where can I purchase replacement parts?

Answer: Visit our Contact Us page to fill out a form to be submitted directly to our Customer Service team.

Where is the company located?

Answer: We are located in Shandong Province, China.

How long have you been involved in this market?

Answer: We have been in the market for over 20 years.

Where are the main markets?

Answer: Our main markets include Asia, Africa, America, Europe.

How many agents or wholesalers are there overseas?

Answer: We have several agents and wholesalers overseas. Please contact us for specific numbers.

Can you use the specified packing method?

Answer: Yes, specified packing methods can be accommodated upon request.

Do you have your warehouse?

Answer: Yes, we have our own warehouse to stock and manage inventory.

Can you offer quotations for the products not shown on the website?

Answer: Yes, we can provide quotations for products not listed on the website. Please send us your requirements.

Does the product itself support OEM customization?

Answer: Yes, we support OEM customization to meet your specific needs.

What's the minimum quantity?

Answer: The minimum quantity depends on the product. Please inquire for specifics.

Can you provide a product catalog?

Answer: Yes, a product catalog is available upon request.

Are samples available free of charge?

Answer: Samples are available, but charges may apply depending on the product. Shipping costs are typically not covered.

Mass production time and delivery time.

Answer: Mass production time varies by product and order size, typically ranging from 1-2 months. Delivery time depends on the destination.

About the terms and conditions of payment.

Answer: We accept various payment terms, including T/T and PayPal. Specific terms can be discussed during the contract negotiation.

Product after-sales service scope and service period.

Answer: We offer comprehensive after-sales service including replacement, repair, and support. Service periods vary by product, typically covered by a 1-year warranty.


For precise information tailored to your specific needs or inquiries, please reach out directly through the contact information provided on our website.
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